STRATEGIC IMPACT IN NUMBERS
1600+
professionals led across global operations
4
continents led through transformational leadership
20
years leading high-growth, high-performance teams
MEET
HECTOR ZELAYA
The difference that drives results
Héctor Zelaya is a global operations executive with 20+ years of experience driving transformation across industries.
He empowers organizations to scale and evolve through operational excellence, cost efficiency, and people-first digital strategy.
From fintech and BPO to technology and CX, Héctor has led high-performance teams across four continents—consistently delivering results through clarity, collaboration, and innovation.
Trusted to lead when transformation is complex, the stakes are high, and outcomes must scale globally
CORE LEADERSHIP DOMAINS
OPERATIONAL LEADERSHIP
Scaled and led 1,600+ professionals across 9 countries. Built global operations from the ground up to deliver service excellence, cost efficiency, and scalable growth across B2B and B2C models.
DIGITAL TRANSFORMATION
Drove enterprise-wide transformation across fintech, BPO, and tech environments. Integrated AI, automation, and agile frameworks to fast-track innovation and align technology with business value.
CUSTOMER EXPERIENCE
Redesigned customer journeys and support models to boost satisfaction, increase retention, and improve efficiency. Executed omnichannel strategies, VOC programs, and service design anchored in execution.
CHANGE LEADERSHIP
Led cultural and organizational change during rapid growth, restructuring, and integration. Fostered alignment, trust, and performance through people-first leadership and clear, momentum-driven communication.
IMPACT THAT DRIVES RESULTS
Hector Zelaya drives transformation through strategic insight, operational excellence, and a people-first mindset. His leadership blends agility, data, and global execution to deliver measurable impact across fintech, BPO, and technology.
TRANSFORMATIONAL LEADERSHIP
Scales organizations from the ground up—integrating strategy, tech, and human capital. Leads cross-functional teams across continents to deliver measurable change through vision, structure, and momentum.
ORGANIZATIONAL ALIGNMENT
Aligns people, process, and purpose to maximize performance. Builds frameworks that break silos, clarify ownership, and accelerate execution—delivering sustained, long-term value.
DATA-LED DECISION MAKING
Applies data, automation, and AI to enhance operations and customer experience. Designs scalable systems rooted in insight, agility, and continuous improvement.
PROVEN GLOBAL IMPACT
Track record of delivering seven-figure results through global operations, transformation, and strategic execution—driven by clarity, collaboration, and outcome-focused leadership.
TRUSTED ACROSS VERTICALS
Experience spanning high-impact industries and complex operational landscapes
Fintech &
Payments
Led strategic operations across global fintech and payment ecosystems
Enterprise Technology & IT
Scaled IT support and infrastructure across diverse markets and platforms
CX & Contact Centers
Built high-performance, multilingual CX operations spanning continents
CoEs & Global Operations
Enabled enterprise-wide efficiencies through CoEs and global delivery hubs
WHAT OTHERS SAY
Trusted by peers, partners, and professionals across industries
“Héctor is a visionary leader in operations and digital transformation. He consistently exceeded expectations thanks to his forward-thinking mindset, AI fluency, and people-first leadership.”
Senior Strategy & Risk Leader, Technology & Public Sector
“Working with Hector is a privilege. His strong leadership, relentless drive, and ability to inspire teams led to international recognition and real-world results—no surprise he’s behind award-winning operations.”
Business Transformation Executive, Global Financial Services
“Hector promotes a culture of high performance and excellence, grounded in humanity. He lifts people up, helping them grow professionally while keeping the team focused and united.”
HR Director, Talent Development | Global FMCG
